Right of withdrawal
As a consumer, you can return items to us within 14 days after receipt. For companies or merchants, the statutory right of objection expressly does NOT apply! It is important that your goods are originally packed, unworn and undamaged. The purchase amount and the postage costs for the return will be credited to you within a few days. Please note that you as a buyer must bear the cost of returning the goods in our store itself! Our prices are tightly calculated, because we prefer to offer great deals to a large target group than to reimburse individual customers for any return costs.

Here you will find instructions on how to return your order:

Return - step by step

(1) Withdraw contract
To withdraw from the contract, please send us a clear statement (e.g. a letter sent by post or an e-mail) within 14 days.

(2) Pack item
Put the items in a suitable package (or in the original carton if it is not damaged) and tape it well.

(3) Parcel Service Search & Post Return
You are welcome to choose the parcel service yourself. With DHL, DPD, GLS and Deutsche Post, you can pay for the parcel label online (e.g. by credit card or PayPal). With Hermes you can create a parcel label online, but you have to pay in the parcel store. Please make sure that the parcel is sufficiently franked before returning it. Keep the return receipt until we have refunded your money.

(4) Receive refund
If you see in the tracking that we have received your return, please give us a few more days to review it and give you the refund.

Sample withdrawal form

If you want to withdraw from the contract, please fill out this form and send it back.

An
Befeni GmbH
Marktplatz 2
40764 Langenfeld

Please send inquiries to
E-Mail: service@john-hansen.de
Telefon:

I/we hereby withdraw from the contract concluded by me/us for the purchase of the following goods/provision of the following service

- Ordered on / received on: _______________________

- Name of the consumer(s): _______________________

- Address of the consumer(s):_______________________

- Signature of the consumer(s) (only in case of notification on paper):_______________________

- Date:_______________________

End of the withdrawal policy

Please note that the item is returned in its original condition intact, i.e. it has only been tried on but not worn.

Attention: The right of withdrawal expires prematurely for contracts for the delivery of goods that are not prefabricated and for the production of which an individual selection or determination by the customer is decisive or which are clearly tailored to the personal needs of the customer (especially tailored products ).